Terms of Service

1. General Provisions

These Terms and Conditions apply to all purchases made through our online store.
By placing an order, you agree to these Terms.
If you do not agree with any part of these Terms, please refrain from purchasing from our website.

2. Product Information

We strive to provide detailed and accurate descriptions of all our products.
However, minor variations in color, size, or design may occur due to differences in display settings or manufacturing processes.
All product images are for illustration purposes only, and the actual product may vary slightly.

3. Pricing and Payment

All prices are displayed in U.S. Dollars (USD) by default but can be converted to your local currency.
Prices include applicable taxes unless otherwise stated.
Import duties or customs fees may apply depending on your location.

Payment must be made in full at the time of order placement.
We accept Credit Card, PayPal, and Klarna.
Discount codes, promotions, or special offers are subject to availability and specific conditions.

4. Order Processing

Once your order is placed, you will receive a confirmation email summarizing your purchase.
Processing typically takes 1–2 business days, though times may vary during busy periods.

We reserve the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.
If your order is canceled, you will be notified and fully refunded.

5. Shipping and Delivery

Products are shipped directly from our trusted third-party suppliers, which may include international partners (such as those located in China).
Dewveil does not act as the importer of these goods in your country.

Customers will receive tracking information via email once the order has been shipped.
Tracking updates may take a few days to appear, especially for international orders.
We are not responsible for delays caused by customs, local authorities, or other external circumstances beyond our control.

6. Risk of Delay or Additional Costs

Customers accept full responsibility for any additional costs, customs duties, or delays that may occur during shipping or importation.
These costs are determined by local authorities and are beyond our control.

It is your responsibility to provide accurate shipping details.
Incorrect addresses or failure to receive your package may result in additional reshipment charges.

7. Returns and Refunds

Returns are accepted within 100 days of delivery, provided that the product is unused, undamaged, and in its original packaging.

Customers are responsible for return shipping costs unless the return is due to an error or defect caused by us.
Refunds are processed within 10 business days after receipt and inspection of the returned product.
Refunds are issued to the original payment method used for purchase.

Items damaged during return shipping may not be eligible for a full refund.
Please contact support@dewveil.com before initiating a return.

8. Lifetime Warranty

All Dewveil products include a lifetime warranty against manufacturing defects.
This warranty does not cover normal wear and tear, misuse, or accidental damage caused by the customer.

Warranty claims must include proof of purchase and photographic evidence of the defect.
To submit a warranty claim, please contact us at support@dewveil.com.

9. Limitation of Liability

Dewveil shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.
If liability is established, it will not exceed the total value of the order.

We are not responsible for loss of data, loss of profits, or third-party claims arising from the use of our products.

10. Intellectual Property

All content on our website, including text, images, designs, and logos, is the exclusive property of Dewveil or its suppliers and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

All trademarks, service marks, and trade names mentioned on our site remain the property of their respective owners.

11. Privacy Policy

Personal data collected during the ordering process is handled in compliance with applicable data protection laws.
Your information is used solely to process your order and improve our services.

By placing an order, you consent to the storage and use of your data as described in our Privacy Policy, available on https://dewveil.com/pages/privacy-policy.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of California, United States.
Any disputes shall be resolved exclusively in the courts of Los Angeles County, California.

13. Import Duties and Taxes

Customers are responsible for any import duties, taxes, or VAT applied by their country upon delivery.
These charges are determined by local customs authorities and are not controlled by Dewveil.
Please ensure you are familiar with your country’s import regulations before purchasing.

14. Amendments to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time.
Any changes will take effect immediately upon being posted on our website.

It is your responsibility to review these Terms periodically to stay informed.
By using our website, you acknowledge that you have read, understood, and agreed to the current Terms of Service.