Refund Policy

Refund Policy

Thank you for shopping at Dewveil.com.
If you are not completely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase date.
You may exchange your product for another item or return it for a full refund.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The product was purchased within the last 30 days.

  • The product is in its original packaging.

  • The product has not been used or damaged.

  • You have the receipt or proof of purchase.

Products that do not meet these conditions will not be accepted for return.

2. Return Shipping

To initiate a return, please contact us at support@dewveil.com.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of items that are not trackable.

3. Contact Us

If you have any questions about our Returns or Refunds Policy, you can contact us:

4. Processing Your Return

Once we receive your returned item, we will inspect it and notify you that it has been received.
We will also inform you of the approval or rejection of your refund after inspection.

If approved, a refund will be issued to your original method of payment.
Refunds are typically processed within 10 business days, though this may vary depending on your payment provider.

5. Exchanges

If you wish to exchange an item for the same product, please contact us at support@dewveil.com.
The same terms and eligibility conditions apply to exchanges as to returns.

6. Restocking Fee

We do not charge any restocking fees for returned items.

7. Damaged or Faulty Products

If your product is faulty, damaged, or not as described upon delivery, please contact us immediately.
In such cases, Dewveil will cover the return shipping cost once the return is approved, and a replacement or full refund will be issued as appropriate.