FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Dewveil, your satisfaction is our top priority.
We stand behind the quality and effectiveness of our products and are confident you’ll love them.
That’s why we offer a 30-day money-back guarantee — giving you peace of mind when shopping with us.
If you’re not completely satisfied, simply contact us at support@dewveil.com and we’ll make it right.
How long does shipping take?
Orders are typically processed within 24–48 hours (Monday to Saturday).
Delivery usually takes 3–6 business days for the US, and 5–10 business days for international orders.
You’ll receive a confirmation email with tracking details once your order ships.
How much is shipping? Where do you ship to?
We’re proud to offer free worldwide shipping on all orders.
We currently ship to most countries in North America, Europe, Asia, and Oceania.
If your location isn’t supported, you’ll be notified during checkout.
Can you tell me more about your shipping process?
All orders are processed in our fulfillment centers and shipped directly to your address.
You’ll receive a tracking number once your package is on its way.
Please note that tracking updates may take 1–3 business days to appear, especially for international deliveries.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a direct link to monitor your shipment’s progress.
You can also track your order anytime on our tracking page:
👉 https://dewveil.com/pages/track-order
Will I pay customs?
Most orders arrive without additional charges, but depending on your country’s regulations, import duties or taxes may apply.
These fees are determined by local customs and are the customer’s responsibility.
If you’re unsure, we recommend checking with your local customs office before placing your order.