Shipping Policy

Shipping Policy

Shipping Methods and Carriers

At Dewveil, we provide reliable worldwide express shipping through multiple international and local couriers to ensure smooth and timely delivery across the globe.

Shipping Costs

We offer free worldwide shipping on all orders — no minimum purchase required.

Order Processing Time

Orders are typically processed and shipped within 24–48 hours (Monday through Saturday).
Please note that during holidays or high-demand periods, processing times may be slightly longer.

Shipping Locations and Estimated Delivery Times

We ship worldwide. Below are our estimated delivery times by region:

North America

  • United States: 3–6 business days

  • Canada: 3–6 business days

  • Mexico: 3–6 business days

Europe

  • France, Germany, Spain, Italy, United Kingdom, Netherlands, Belgium, Luxembourg: 4–6 business days

  • Other European countries: 5–7 business days

Asia

  • Japan, South Korea, Singapore, Hong Kong, Taiwan, United Arab Emirates, Saudi Arabia, Türkiye: 4–6 business days

  • Other Asian countries: 5–7 business days

Oceania

  • Australia, New Zealand: 4–6 business days

South America

  • Brazil, Argentina, Colombia: 6–8 business days

Africa

  • South Africa, Morocco, Egypt: 6–8 business days

Please note that these are average estimates and may vary depending on customs processing or local courier operations.

Order Tracking

We provide full door-to-door tracking for all orders.
You will receive a tracking link by email once your package has been shipped.

Shipping Restrictions

We currently do not ship to the following regions:
Jersey, Isle of Man, Iceland, Moldova, and Serbia.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at support@dewveil.com.
If you have purchased shipping insurance, we will send a free replacement for lost or damaged shipments.

Returns and Exchanges

For details on returning or exchanging a product, please refer to our Return Policy.

Delayed Deliveries

Once your order is handed over to the local courier in your country, we no longer have direct control over transit times.
While we strive to ensure timely delivery, delays may occur due to customs, weather, or local carrier issues.

Failure to Accept Parcel

If a customer fails to accept the parcel and it is returned to us, a refund will be issued once the package is received at our warehouse.
Shipping fees may be deducted from the refund amount when applicable.

Address Confirmation

Customers are responsible for providing accurate and complete shipping information.
We send a confirmation email to verify order details.
Once an order is fulfilled, address changes cannot be made. If a parcel is sent to an incorrect address due to a customer error, Dewveil cannot be held responsible.

Contact Information

For any questions or concerns regarding shipping, please contact our customer support team:
📧 support@dewveil.com
🌐 https://dewveil.com